Axalta Coating Systems

Technical Service Manager

Job Locations US-OH-Lordstown
Posted Date 2 months ago(2/23/2021 11:04 PM)
Requisition ID
2021-5372
Functional Category
Sales
Type
Regular
Department
Commercial

Overview

Axalta Coating Systems Ltd. ("Axalta," or the "Company"), is a leading global manufacturer, marketer and distributor of high-performance coatings systems.  With over a 150-year heritage in the coatings industry, Axalta is known for manufacturing high-quality products with well-recognized brands supported by market-leading technology and customer service.

Over the course of the Company's history, Axalta has remained at the forefront of the industry by continually developing innovative coatings technologies designed to enhance the performance and appearance of customers' products, while improving the customer's productivity and profitability. Axalta's diverse global footprint of 50 manufacturing facilities, four technology centers, 47 customer training centers and more than 14,000 team members allows the Company to meet the needs of customers in over 130 countries. Axalta serves its customer base through an extensive sales force and technical support organization, as well as through approximately 4,000 independent, locally-based distributors. The Company's scale and strong local presence are critical to its success, allowing leverage of the technology portfolio and customer relationships globally while meeting customer demands locally.

Axalta operates its business in two operating segments: Performance Coatings and Transportation Coatings, serving four end markets, including:  Refinish, Industrial, Light Vehicle and Commercial Vehicle, across the following four regions: North America, EMEA, Latin America and Asia-Pacific.

Primary Responsibilities

The Technical Service Manager will be responsible for managing all programs and priorities to promote growth and retention of assigned account. This job is located in Lordstown, Ohio at a customer location.

  • Managing and training Technical Services Specialists so that the business can achieve a consistently high quality of support to customers.
  • Supports and develops input on specific target goals for regional customer accounts, specifically selling expenses, inventory, customer demand forecast and managing accounts receivables.
  • Serves in a technical advisory capacity to customers including during trials and launches. Providing technical direction and assistance to customers on the use of product lines; serves as an expert in a single technology or applies a working knowledge of multiple technologies and may involve multiple sites.
  • Manage relationships with both manufacturing and engineering at customer sites.
  • Troubleshoot & resolve painting issues and problems.
  • Communicate with appropriate Axalta departments for daily updates on paint consumption, invoices, inventory, and paint ordering.
  • Maintain build data, pricing and take rate data in Campfire.
  • Define VMI requirements and seek VMI improvement opportunities to implement.
  • Prepare and maintain monthly plant quality reports for customers as well as lead customer quality investigations.
  • Prepare and place customer product orders; successfully manage onsite inventory and resolve immediate customer supply issues.
  • Support and manage customer product approvals.
  • Support and manage PDCA meetings and processes.
  • Support customer projects (LWRs, FWRs, EPMs).
  • Performs other duties as assigned.

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Minimum Requirements

  • BS degree in Chemistry, Engineering or other applied sciences curriculum preferred.
  • The ideal candidate will have at least five (5+) years of Technical Service or very related experience in the coatings industry.
  • Experience managing a team.
  • Expertise with coatings application equipment is highly preferred.
  • The ideal candidate must have a strong understanding of technical (lab, research, etc.) principles and practices.
  • Excellent verbal and written communication skills is required.
  • The ideal candidate must be able to work in a fast-paced manufacturing environment while handling multiple projects at any given time.
  • PC skills; Microsoft Office applications (Word, Excel, PowerPoint, Outlook); and other applications preferred.

“Please note that Axalta Coating Systems will not accept any candidate profiles sent unrequested and unsolicited by recruiting agencies. Axalta Coating Systems collaborates with preferred providers based on framework agreements and will not pay any fees to recruiting agencies without an agreement. Should Axalta Coating Systems receive a candidate profile form a recruiting agency with which there is no framework agreement, and should the respective candidate be considered or hire, this will not entitle the recruiting agency to claim payment or fees.

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